Refund policy
At Velvoura, we take pride in delivering premium quality leather products. However, if you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your order.
- Item must be unused, in original condition, and with all tags intact.
- Product should be returned in original packaging.
- Used or damaged items will not be accepted.
Non-Returnable Items
- Customized or personalized products
- Items purchased on clearance or sale
Refunds
Once we receive and inspect your return, we will notify you regarding the status of your refund.
- If approved, refund will be processed within 5-7 business days.
- Refund will be issued to your original payment method.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at the details below.
Shipping for Returns
- Customer is responsible for return shipping charges unless the product is defective.
- Shipping costs are non-refundable.
Contact Us
Velvoura
Kanpur
Email: velvoura.in@gmail.com